Dealing With An Angry Person
Everyone is periodically faced with an angry person, and can be challenging to deal with. I'd like to share a few ideas in how to react to another's anger, whether it's a spouse, friend, or even a stranger. Some of these will also apply if you are angry yourself, which of course is something to avoid in the first place.
Being a good listener is an important skill in many other situations also. A good technique for listening is to ask questions. It not only helps you understand them better, but shows them you truly care to understand.
Let them know this with phrases such as "I see that you're really upset with me and am sorry this had to happen".
In these cases, it's best to just acknowledge that you each have different options, and leave it at that. We don't always have to agree on things. Just "Agree to Disagree" then change the subject and move on to something else quickly. If you can find a win/win solution to the issue that's great, however it's not always possible.
It's so easy to get into a huge argument over what is a trivial thing, and the debate becomes more a personal issue of proving something which really doesn't matter. Be willing to just let it go.
If you can both become better listeners, it will go a long ways towards reducing anger, because people will know they can count on you to listen to them. Anger will otherwise become their tool to get your attention.
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Steve Moore operates two websites with Personal Development Articles and Self Improvement Articles.
By: Steve Moore -
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